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Customer Service Matters in Preventing Default
You may have seen or heard “That’s Not My Job,” a story whose author is unknown, but it’s one of my favorite to illustrate the danger of passing the buck: This is a story about four people, named Everybody, Somebody, Anybody and Nobody. There was an important job to be done, and Everybody was sure…
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Best Practices
Share These Messages, Help Keep Your Borrowers in Income-Driven Repayment
Income-driven repayment plans can be helpful alternatives for borrowers wanting to lower their monthly student loan payments. Schools can teach borrowers about the availability of these plans and, just as importantly, how to continue on the plans. Income-driven repayment plans are among the flexible federal student loan repayment options currently available. Because monthly student loan payments…
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Success Stories
Need Creative Ideas for Financial Literacy Programs?
From a fashion show and haunted house, to Thanksgiving dinner and a waffle bar, creative approaches abound for two Florida schools whose financial literacy programs are getting results. Recently I had the pleasure of participating in a USA Funds® webcast with representatives of these schools, Michelle Goldys of Daytona State College and Ilia Cordero of Valencia…
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Best Practices
Default Prevention Checklist: May
If it’s May, it’s time to make sure your borrowers are setting out on the path to successfully repaying their student loans. So include tasks related to loan counseling and job placement on your default prevention checklist for the month. Here are some items to include in your to-do list for May: Focus on loan counseling. Whether…
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