What I do here: I provide support, training and technical assistance to our customers, working closely with the Account Executives.
My experience: I’ve been in the higher education industry for more than 30 years, including working in Financial Aid at Oregon State University and Washington State University.
I enjoy: Yoga, summertime in Spokane, Italian food and time with my friends, family and dogs
Why I work in higher education: My college experience was life changing, and I knew then that I wanted to find a role to help others pursue their dreams through higher education.
Education: B.S. in Applied Psychology, Eastern Washington University; M.Ed. in College Student Services Administration, Oregon State University
What I do here: I have the pleasure of serving our customers through data analysis, tracking and monitoring outreach strategies, and providing transparency through our performance reporting. I work alongside amazing individuals, here and at the schools we serve, who are focused on driving long-term solutions that create positive outcomes for students and borrowers.
My experience: I have more than 15 years in the student loan and default prevention industry, with a primary focus on data analytics and reporting at a variety of levels.
I enjoy: Being involved with my children and encouraging them to dream big! I also enjoy water sports, camping, cycling and spending time with friends and family.
Why I work in higher education: I truly believe we have an opportunity to change peoples’ lives through education, opening doors that may otherwise stay closed. I have experienced, first hand, how completing a degree program increases confidence, provides new career pathways, and impacts future generations in a positive way.
Education: B.S. in Business Management, Indiana Wesleyan University
What I do here: I support customers with setup and training. I also meet monthly with customers and ensure support documentation is delivered to help them with their default prevention and student success efforts.
My experience: I started working in the student loan industry at Sallie Mae in November 1988.
I enjoy: Boating, dogs and family time. I serve on the board for Lawrence Meals on Wheels and the Lawrence SERTOMA club.
Why I work in higher education: It’s what I’ve been doing for nearly 30 years. Serving customers is what I do best.
Education: A.A. in Business, Baker University
What I do here: As an Account Manager, I work with our customers to make sure they are using our products and services most effectively. I am specifically focused on our student success solution, Success Center.
My experience: I have over nine years of experience in the financial aid industry. I previously worked in default prevention for Sallie Mae, but have also worked at the institution level.
I enjoy: Family, motorcycles and football.
Why I work in higher education: I enjoy working with and helping student borrowers understand their options.
We’d love to discuss your institution’s student success goals and share with you how we are impacting the lives of students every day.